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Concessions and Government Discounts

Concessions and Government Discounts

Power Outages, Faults and Emergencies

Power Outages, Faults and Emergencies

Account and Energy Plan Management

Account and Energy Plan Management

Frequently Asked Questions

Frequently Asked Questions

Billing & Payments

Billing & Payments

Moving, Connections & Metering

Moving, Connections & Metering

  • Concessions and Government Discounts

    • Life support
    • 2024 Federal Government Energy Bill Relief Fund
    • What concessions and government discounts are available?
  • Power Outages, Faults and Emergencies

    • Extreme Weather Information and Support
    • Gas faults and emergencies explained
    • Outages and electrical emergencies explained
  • Account and Energy Plan Management

    • Having problems signing in to My Account?
    • How to update your Pacific Blue account details
    • Registering your life support equipment with Pacific Blue
  • Frequently Asked Questions

    • Finding your NMI or MIRN
    • Feedback & Complaints
    • Reading your meter and submitting a meter read
    • What is a demand tariff?
    • Understanding Pacific Blue's fees and charges
  • Billing & Payments

    • Why is my energy bill higher than I expected?
    • Setting up Direct Debits and making payments
    • Understanding estimated bills
  • Moving, Connections & Metering

    • Switching to Pacific Blue from another retailer
    • Are you moving home or business location?
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