Switching to Pacific Blue from another retailer

Are you moving to Pacific Blue from another retailer? Great choice!

When you have selected the most ideal Energy Plan for you, the process will begin. You will receive a Welcome Pack containing all the information regarding your plan(s), including a copy of your contract and rates.

There is no need to inform your current retailer when switching to Pacific Blue as we will take care of it all for you!

If your electricity account is not currently with Pacific Blue, we will immediately transfer your account after the cooling-off period. Typically, we will backdate your transfer to start from today. However, if you have a manually-read meter at your site, the start date of your account with Pacific Blue will be one business day after the cooling-off period expires.

If your gas account is not currently with Pacific Blue, it will transfer from the next available meter read after your cooling-off period has expired. You can find your next scheduled read date on your most recent invoice with your current retailer.

About the Cooling-off Period

Once you sign up with Pacific Blue, you have ten business days to reconsider your energy contract. This cooling-off period begins from the date you receive your Welcome Pack.

If you decide to exercise your cooling-off rights during this period, please contact Pacific Blue directly. If you were transferring from another retailer, your energy will continue to be provided by that retailer, and Pacific Blue will withdraw the transfer application.

Do you want to transfer to Pacific Blue sooner and not wait until the next scheduled read?

After the cooling-off period, you have the option of scheduling a meter read. Simply call us on 133 669 between 8 am and 6 pm Monday to Friday, Australian Eastern Time, and we will assist you in arranging the read.

Once we have received the meter read from the distributor, we will inform you in writing that the transfer to Pacific Blue is complete, and we will start billing you for your energy supply.





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