Life support

 

Life support registration

If you have a life support machine at your premises, it’s important that you let us know as soon as possible. This important information is used to register you as a life support customer with us and your energy distributor.

Call us on 133 669 to register your life support equipment. Once we’ve registered you for life support, we’ll then send you an application form (Medical Confirmation form) and further information. You may need to speak with your medical practitioner to ensure that your life support equipment meets the criteria under the life support framework.

Both Pacific Blue and your distributor can provide you with practical advice when dealing with power failures and interruptions to your energy supply.

 

Victoria 

You may be eligible for a life support concession for your electricity supply. We encourage you to complete the application form to ensure that we can apply the correct concession to your account.

You can download the Medical Confirmation and Concession forms together here:

For more information on life support, such as detailed steps on how to apply, or what to do in case of a power outage, see below:

Electricity:

Include in your plan these Emergency telephone numbers.
• Pacific Blue 133 669 Monday to Friday between
8:00am to 6:00pm (AET)
• Your distributor 24 hour Faults + Emergencies number:
o CitiPower: 131 280
o Jemena: 1300 131 871
o Powercor: 131 412
o AusNet Services: 131 799
o United Energy: 132 099

Gas: 

Include in your plan these Emergency telephone numbers.
• Pacific Blue 133 669 Monday to Friday between 8:00am to 6:00pm (AET)

Your distributor 24 hour Faults + Emergencies number:
• Australian Gas Network: 1300 001 001
• Multi Gas Network: 1300 887 501
• Ausnet Services: 1300 360 795

 

Life Support Concession

The Life Support Concession assists customers who require the use of specific life support machines in their home.

The electricity discount is the cost of 1,880 kilowatt hours (470 kilowatt hours per quarter) of electricity each year, calculated using the general domestic tariff of your retailer.

Approved machines are those that use at least 1,880 kilowatt hours of electricity annually. Machines already approved are:

  • Intermittent peritoneal dialysis machines (electricity)
  • Oxygen concentrators (electricity)
  • Haemodialysis machines (electricity and water).

Applications for other machines must be approved by the Department of Health and Human Services (DHHS). Most continuous positive airways pressure (CPAP) machines do not meet the 1,880 kilowatt hour threshold.

For further information on the VIC Life Support Concession please refer to the DHHS website

 

New South Wales

You may be eligible for a life support concession for your electricity supply. We encourage you to complete the application form to ensure that we can apply the correct concession to your account.

You can download the Medical Confirmation and Rebate forms together here:

For more information on life support, such as detailed steps on how to apply, or what to do in case of a power outage, download the brochure here.

 

Life Support Rebate

Available to assist households to pay energy bills where they require or have someone living with them that require to use approved energy-intensive life support equipment in the home. The amount of the rebate will depend on your circumstances (ie, the machine you use and the rate you use it at). For more information click here.

You can also download a copy of the NSW Life Support Rebate Form from the Energy NSW website, along with further information here

 

South Australia

There are no life support concessions available through your energy retailer in South Australia. 

You can download the Medical Confirmation form here:

For more information on life support, such as detailed steps on how to apply, or what to do in case of a power outage, download the brochure here:

 

Dialysis Life Support Concession

If you receive dialysis treatment at home, speak to your renal unit to see if you are eligible for a dialysis life support concession.

For more information on this concession and how to apply, please visit the South Australian Government website here.

 

Queensland 

Life support concessions are managed and paid by the Queensland Government.

You can download the Medical Confirmation form here:

For more information on life support, such as detailed steps on how to apply, or what to do in case of a power outage, download the brochure here: 

 

Life Support Concession

This concession is managed by the Medical Aids Subsidy Scheme (MASS) under the Queensland Government. It provides funding for medical aids and equipment to eligible Queensland residents who have a permanent and stabilised condition or a disability.

For more information on this concession and how to apply, please visit the Queensland Government website here.

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