Gas faults and emergencies explained

In the case of emergency where someone’s life or property is at risk, please dial 000 immediately.

Understanding gas emergencies or a suspected gas Leak

In the event of a gas fire at your property, immediately move away from the affected area and dial 000.

If you suspect a gas leak, do not stay in the immediate area or make any calls from near the suspected leak. Additionally, avoid using electronic or electrical appliances including torches in the area until it is confirmed safe by a licensed professional.

To report a gas leak at your property, you can contact Pacific Blue on 133 669 and select option '1' for Fault and Emergencies, followed by option '2' for Gas Faults.

Alternatively, you can report the fault to your Gas Distributor by calling their 24-hour assistance line, which can be located on your Pacific Blue bill.

If you do not have access to your bill, the 24-hour emergency contact numbers for Victorian gas distributors are as follows:


Victorian Gas Distributors


24-hour Contact Number

Australian Gas Network

1800 898 220


13 26 91

AusNet Services

13 67 07


Are you unsure who your gas or energy distributor is?

Find out who your distributor is by visiting the Australian Energy Regulator’s site. 

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