We’re here to support our customers during the best and worst of times. If your home or business is impacted by an extreme weather event, please follow the advice of local authorities and stay safe.
Immediate assistance
For life-threatening emergencies or immediate medical attention, call 000.
For assistance during severe weather events, call the SES on 132 500.
For up-to-date information on incidents and warnings in your area, visit:
Power Outages
When severe weather damages the power network, your distributor will restore power where they can as soon as it is safe to do so. Depending on the extreme conditions, the extent of the damage and the continuing weather event, it may take several days before power is restored. Further information is available at: Electrical Emergencies or Outages.
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If you rely on a life support machine, refer to your action plan.
Hardship Assistance
If you need financial assistance, our Customer Assistance program and your State based scheme may help. For more information about how Pacific Blue can assist, call our team on 133 699 or read our Hardship Policy:
Hardship Policy (NSW SA & QLD)
Electricity and Gas Safety awareness
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Natural disasters, storms, and high winds can carry tree branches and other debris into powerlines and bring down power poles. Keep well away from fallen powerlines and call Triple zero (000) or the SES (132 500).
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Unplug electrical equipment, including computers, stereos and TVs (including the external aerial) to protect against electricity surges caused by lightning strikes.
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Report any electricity or gas faults to your distributor.
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Information is available here on Gas Faults and Emergencies. For more information on gas safety visit Australian Gas Networks.
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Only operate generators outside, well away from windows, and with a battery-operated carbon monoxide alarm.
Solar Power Safety
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During a natural disaster, your solar panels will continue to produce electricity even if the mains power has been disconnected.
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A wet or submerged solar PV system that is still switched on is a serious electric shock risk — keep your distance, and don’t touch any components or wiring.
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If you see damage or other cause for concern, contact your installer or a licensed electrical contractor immediately when it is safe to do so.