Setting up Direct Debits and making payments

Flexible payment options for paying your Pacific Blue bill.

Choose to paying using VISA, Mastercard or AMEX; whichever suits you best.
Please note there is a surcharge fee for payments made using Debit and Credit Cards.

Set Up Hassle-Free Direct Debit Payments

Direct Debit is a convenient and hassle-free way to pay your bills, and with Pacific Blue, there are no credit or debit card fees when you set it up. To arrange Direct Debit, you'll need your account number, which can be found on your 'Transfer Complete' letter if you're new to Pacific Blue.

To set up Direct Debit using your VISA or Mastercard click here.

Alternatively, you can complete our online Direct Debit form, or call us on 133 669 between 8 am and 6 pm Monday to Friday, Australian Eastern Time, to arrange Direct Debit from your bank account.

How to Pay Online

To make a payment online, simply visit

Calling Us to Make a Payment

Call Pacific Blue on 133 669 and follow the prompts.
Our automated bill payment system is accessible 24/7; however, if you wish to speak to one of our agents, call between 8 am and 6 pm Monday to Friday Australian Eastern Time. 


Make payments via your financial institution. You’ll need:
Biller Code: 407817
Ref: The 10 digit BPAY reference number found under ‘Payment Methods’ on your bill.

In person, at AusPost

Visit any Australia Post Office, present your invoice and pay your bill using cash, cheque, a credit card or EFTPOS.

By mail

Send us a cheque or money order (payable to Pacific Blue) along with your payment slip taken from your bill to:

Pacific Blue Retail Pty Ltd
PO BOX 320
North Geelong. VIC, 3215

If snail mail is your thing, consider Australia Post’s mail processing times before posting to us.

Get Help with Your Bills with HelpPay

If you are struggling with paying your bills alone, HelpPay is here to assist you. With HelpPay, you can easily split bills with housemates, get assistance from family members, or find additional support for a bill.

To get started with HelpPay, you can download the app for free at The app is user-friendly and easy to set up. Find out more about how HelpPay works here.

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