At Pacific Blue Energy, we are dedicated to delivering quality service for all of our customers.
Your feedback helps our continuous efforts to improve. If we haven’t met your expectations, please let us know.
We respect that sometimes people don’t want to be contacted, which is why we maintain a No Contact list. If you prefer not to be contacted for marketing purposes, please let us know by calling 133669 or completing our online form.
A copy of our complaints procedure can be found here.
Get in touch with us:
Phone
You can call us on 133669, Monday to Friday between 8:30am and 6:00pm (AET), excluding public holidays.
You can write to us:
Pacific Blue Retail,
Retail Operations,
PO Box 320,
Geelong North VIC 3215
Online
Get in touch by completing our online form.
Ombudsman process:
If we haven’t been able to resolve your matter to your satisfaction, you can contact your state's Ombudsman: