Outages and electrical emergencies explained

In case of an emergency where someone's life or property is in danger, please dial 000 immediately.

The provision of energy, including poles and wires, gas pipes, and connections to your property, is the responsibility of your local distributor. 

If you experience a power outage, or there is an electrical fault or failure, you should contact your local electricity distributor for assistance.

You can locate the 24-hour assistance number of your distributor on your Pacific Blue bill. If you don't have your bill, we have listed below the emergency contact numbers of electricity distributors in the states where we provide electricity:

Victorian Electricity Distributors

Distributor 24-hour Contact Number

Powercor

13 24 12

Citipower

13 12 80

United Energy

13 20 99

Jemena

13 16 26

AusNet Services

13 17 99

 

New South Wales Electricity Distributors

Distributor 24-hour Contact Number

Ausgrid

13 13 88

Endeavour Energy

13 10 03

 

South Austalian Electricity Distributors

Distributor 24-hour Contact Number

SA Power Networks

13 13 66

 

Queensland Electricity Distributors

Distributor 24-hour Contact Number

Energex

13 62 62

Ergon Energy

13 22 96

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